End-to-End IT Solutions for Retail Businesses

Retail IT Solutions

Fast, secure, and reliable technology solutions that ensure that your POS and IT retail systems work together seamlessly.

Eliminate Wi-Fi Blackspots And Connectivity Issues
Seamless POS And IT System Integration
Improve Customer Experience At The Checkout

If you’re still using an old, outdated retail systems, then you’re already falling behind.

Your customers want a fast, easy experience at the checkout. Old, outdated hardware or a lack of overall connectivity makes buying from you a headache, which makes shopping with the big chains a much more attractive option.

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Retail IT Experts

No more Wi-Fi blackspots or connectivity issues. Get a store-wide system that just works.

Get an IT system that optimises your uptime, seamlessly connects your POS with your inventory platform, and ensures you can use your devices in even the furthest corners of your store.

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How We Can Help

Retail IT Solutions

What We Do

Independent Retail IT Specialists

We’ve managed and supported independent retail for over 20 years

We’re IT specialists for independent retailers. We understand aspects that other IT providers don’t – like that every device in your store relies on connection. Not just your POS, but coffee machines, ovens, and remote connections for your fridges.

Knowing is only half the battle though. Delivering whole-of-store, seamless IT solutions is the other half.

Inbuilt Security. Complete Ease of Use

Merlin™. Australia’s most robust and security conscious POS solution

Our proprietary suite software Merlin™ has all of your retail requirements covered. From POS to back office and head office, Merlin™ is Australia’s most trusted end-to end solution. Prioritising security, Merlin™ can be relied upon to keep your data safe.

As a fully redundant solution, Merlin™ ensures business continuity so you can keep serving your customers, even if one system fails.

Integrated security and end-to-end functionality

Having delivered retail solutions for over four decades, we know that Merlin™ has it all. Used by independent retailers across Australia, Merlin™ POS offers speed, flexibility and ease of use, enhancing the efficiency and profitability of our customers.

Designed for exceptional user experience, it has comprehensive inbuilt capacities that your business can rely on.

Programmed by dedicated Australian developers with supermarket, retail and POS backgrounds, Merlin™ will streamline every aspect of your retail operation.

Merlin™ - it’s the future of Australian retail

Point of Sale

Process payments, manage customers & analyse sales data


Easy access to creditor accounts & your general ledger

Stock & Inventory

Oversee your orders, control stock and manage suppliers

Payroll & Staff Management

Process pay, generate payslips, manage leave, tax & superannuation

Multi-Site Management

Integrated management of stores, franchises, front & back office and warehouses


Keep track of commissions, associated charges and related invoices

A safe and seamless POS experience, set up by dedicated retail specialists

We understand the needs of small to medium Australian retailers, and how important security is for the longevity of your business.

Merlin™ rises to meet the challenges. We will install and configure your POS environment to maximise the safety of your store. We partner with leading technology suppliers to ensure your business has the most reliable, and robust solution in place. 

Whether you are in General Retail, Supermarkets, Grocery or Hardware, we take your IT security seriously, customising it to suit your business needs.

We can help with CCTV to protect your physical assets, and cutting edge cyber security solutions to protect your business from extortion and data leaks.

Not only is Merlin™ the most reliable and cost-effective POS solution in Australia, you’ll have ongoing support and education from our dedicated team of Retail Technology specialists.

We’ll ensure your systems streamline your business and increase profitability, whether you have one store – or a hundred.

Upgrade your Retail POS Solution Today

Trusted partners for independent retail, with Master Grocers Association membership

We are dedicated to providing exceptional technology solutions for Australian retail businesses and have strong relationships with many independent retailers.

Our Master Grocers Association (MGA) membership recognises this, allowing us to strengthen our connections and stay at the forefront of industry standards and business owners’ needs.

Book Your Free Retail IT Discussion Today

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Trusted by over 200+ businesses

Retail Solutions FAQs

Our IT helpdesk is based right here in Australia. So when your retail business needs support, simply pick up the phone and you’ll speak to one of our friendly, local experts.

There are two options for deploying a Merlin POS solution.

You can choose to buy it outright, where we help to implement your solution for you, and provide ongoing maintenance as an extra cost.

Alternatively, you can choose an SaaS approach, where you rent Merlin POS from us for an ongoing monthly fee. This way, you only pay for what you’re using, and all your maintenance and problem solving is included as part of your ongoing costs.

Get in touch with our team to discuss which Merlin POS solution is right for your business.

Absolutely. We know how time-consuming it can be trying to plan, source, deploy, and manage your own IT. As a busy business manager, that’s not your job.

So we provide managed IT retail support that takes care of your entire IT suite for you. From optimising your network, to sourcing and rolling out your hardware, and with proactive IT support, we manage it all for you. You focus on running your store, and we take care of the tech.

Without looking at your equipment first, we can’t say for certain whether or not this is possible. So it’s best that we conduct an IT assessment first, to review your current IT systems and determine the best approach.

Our goal is to help you optimise your store’s IT. So we won’t make you upgrade to any tools and technology that you don’t need. It’s all about ensuring you get more efficient and effective retail IT.