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Fast, secure, and reliable technology solutions that ensure that your POS and IT retail systems work together seamlessly.
Your customers want a fast, easy experience at the checkout. Old, outdated hardware or a lack of overall connectivity makes buying from you a headache, which makes shopping with the big chains a much more attractive option.
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Get an IT system that optimises your uptime, seamlessly connects your POS with your inventory platform, and ensures you can use your devices in even the furthest corners of your store.
We help you plan the layout of your store so that your IT works together fast and effectively. We work with you to create a robust map of your infrastructure that ensures every element of your business remains connected, and provide the hardware to help you achieve this.
We supply, install, and manage Merlin POS, our retail POS solution that we’ve built ourselves through years of hands-on research and testing. Designed to improve flexibility and speed, we can deploy an all-in-one Merlin POS solution to improve your checkout experience.
Rather than trying to set up your store’s IT yourself, or solve your own IT problems when they occur, we manage it all for you remotely. You get proactive, on-demand IT support that takes the IT burden off your plate. From system upgrades, to an Australian-based helpdesk, we do it all for you.
Get clear, crisp vision across your entire store with internal and external CCTV hardware and software. We deploy a CCTV network that covers all the key areas, with seamless connection to your security systems to ensure that you, your teams, and your customers are safe and secure.
These days, every element of your retail store needs a fast, secure connection to your network. From your POS devices, to your RF guns, to your data storage solutions, we plan, implement, and manage your store’s network and wifi service. Get the fastest speed, and the best coverage—no more dropped connections, or lost sales.
We’re IT specialists for independent retailers. We understand aspects that other IT providers don’t – like that every device in your store relies on connection. Not just your POS, but coffee machines, ovens, and remote connections for your fridges.
Knowing is only half the battle though. Delivering whole-of-store, seamless IT solutions is the other half.
Our proprietary suite software Merlin™ has all of your retail requirements covered. From POS to back office and head office, Merlin™ is Australia’s most trusted end-to end solution. Prioritising security, Merlin™ can be relied upon to keep your data safe.
As a fully redundant solution, Merlin™ ensures business continuity so you can keep serving your customers, even if one system fails.
Having delivered retail solutions for over four decades, we know that Merlin™ has it all. Used by independent retailers across Australia, Merlin™ POS offers speed, flexibility and ease of use, enhancing the efficiency and profitability of our customers.
Designed for exceptional user experience, it has comprehensive inbuilt capacities that your business can rely on.
Programmed by dedicated Australian developers with supermarket, retail and POS backgrounds, Merlin™ will streamline every aspect of your retail operation.
We understand the needs of small to medium Australian retailers, and how important security is for the longevity of your business.
Merlin™ rises to meet the challenges. We will install and configure your POS environment to maximise the safety of your store. We partner with leading technology suppliers to ensure your business has the most reliable, and robust solution in place.
Whether you are in General Retail, Supermarkets, Grocery or Hardware, we take your IT security seriously, customising it to suit your business needs.
We can help with CCTV to protect your physical assets, and cutting edge cyber security solutions to protect your business from extortion and data leaks.
Not only is Merlin™ the most reliable and cost-effective POS solution in Australia, you’ll have ongoing support and education from our dedicated team of Retail Technology specialists.
We’ll ensure your systems streamline your business and increase profitability, whether you have one store – or a hundred.
We are dedicated to providing exceptional technology solutions for Australian retail businesses and have strong relationships with many independent retailers.
Our Master Grocers Association (MGA) membership recognises this, allowing us to strengthen our connections and stay at the forefront of industry standards and business owners’ needs.
Simply fill in this form and our lead Retail IT strategist will reach out to book a time that suits you.
There are two options for deploying a Merlin POS solution.
You can choose to buy it outright, where we help to implement your solution for you, and provide ongoing maintenance as an extra cost.
Alternatively, you can choose an SaaS approach, where you rent Merlin POS from us for an ongoing monthly fee. This way, you only pay for what you’re using, and all your maintenance and problem solving is included as part of your ongoing costs.
Get in touch with our team to discuss which Merlin POS solution is right for your business.
Absolutely. We know how time-consuming it can be trying to plan, source, deploy, and manage your own IT. As a busy business manager, that’s not your job.
So we provide managed IT retail support that takes care of your entire IT suite for you. From optimising your network, to sourcing and rolling out your hardware, and with proactive IT support, we manage it all for you. You focus on running your store, and we take care of the tech.
Without looking at your equipment first, we can’t say for certain whether or not this is possible. So it’s best that we conduct an IT assessment first, to review your current IT systems and determine the best approach.
Our goal is to help you optimise your store’s IT. So we won’t make you upgrade to any tools and technology that you don’t need. It’s all about ensuring you get more efficient and effective retail IT.
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