IT Support Perth

As your business grows, we make your complex IT needs simple.

Long Term IT Support Ensures You Always Have Coverage When You Need It

When it comes to your business’ IT needs, you just want it all to work. You want your software upgrades taken care of, you want your network errors managed, and you want to stay up-to-date with the latest technology and business platforms.

This is why it’s so critical to choose the right IT company in Perth that you can partner with for the long term.

And at GPK Group, we’ve got your IT support needs sorted.

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IT Company Perth

Remove the Hassle of Managing Your Own IT and Focus on Growing Your Business

Engaging GPK Group as your business IT support provider in Perth means that your IT needs are all taken care of in one comprehensive package. We ensure your current IT solutions are streamlined, and that your IT needs are planned out for the future.

We make your IT hassle-free, by creating a multiyear IT strategy that supports your long term business plan. We meet with you regularly, and take accountability of your IT support needs as though we were staff. Our IT support services cover everything: from your software and hardware needs, to help desk management, data backups, and cybersecurity, in one central location. It allows you to focus on your day-to-day business, while we manage your IT footprint for you.

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Business IT Support Perth

Keep Your Business On Track with a Comprehensive IT Helpdesk

One of the key requirements of your IT Helpdesk is that you trust your provider to deliver. At GPK Group, our IT support doesn’t just deliver. We reset the bar entirely.

When you partner with us, our IT Helpdesk is available when you need us. We come on board as your long-term IT partner. We provide proactive and comprehensive management that takes care of the full scope of your IT needs. We work to understand your IT systems, and review your network to ensure it’s configured in the most efficient way. We’re there to fix your issues quickly and efficiently, and ensure you never suffer unnecessary downtime.

Proactive Planning

We ensure your IT Support isn’t an afterthought. We provide long term IT strategy that integrates with your business plan.

Managed IT Helpdesk

Holistic IT support that’s there to fix your problems, too. We deliver remote IT solutions that get you back up and running sooner.

IT System Templates

Deliver faster, and bring new initiatives online quicker. We create bespoke templates for business continuity, data recovery, cloud migrations, Office 365, and more.

“They continue to deliver at the high standards we expect. They are efficient, professional and very understanding of our business and needs and I have no hesitation in recommending them!“

Chris W.

IT Support Companies Perth

How does GPK approach IT support?

Identify Your IT Support Needs

Every business is different, and so are your IT needs. At GPK Group, we work first to identify your business’ unique IT support needs, and develop a tailored IT support solution bespoke to your Perth business. We then create a long term plan that grows as your business does, one that takes your challenges into account, and delivers a streamlined IT support service.

Deploy a Long Term IT Support Plan

Once we create your IT support plan, we then manage its roll-out for you. This includes deploying any and all new technologies, upgrading your systems, and ensuring all staff understand the full scope of what’s now on offer.

Maintain Your IT Support Plan

This is more than just tech support. Once we partner with you, we continue to monitor your business’ IT support needs as they evolve. We analyse our service delivery with you at regular monthly meetings to ensure it’s meeting your requirements, and then adjust our services as we go to ensure your needs are always met. We’ll be there to help your business as you scale, and deliver the systems and processes that enable you to achieve the growth you’re aiming for.

Professional Services

GET THE RIGHT ADVICE, TECHNOLOGY AND MANAGED SERVICES
IT Consulting

GPK Group provides qualified, certified dedicated IT support. We provide pro-active management for Server, Desktop, Device and Applications.

IT Sales

GPK Group is a one stop solution for all your IT infrastructure procurement requirements. We provide hardware, software and licensing.

Digital Development – inc, Web and Mobile

We provide professional Web Development services, eCommerce consulting, website management and maintenance and Search Engine Optimisation (SEO services).

IT Operations – Delivery and Management

GPK Group is an Australian leader in providing Managed Services. Our MSA plans are designed to cover the entire technology footprint.

Application Development – inc CRM and Software

We provide software development services for Applications, CRM and Retail Software.

Project Management

Full project management lifecycle services from initiation through to closure using trusted methodologies such as PRINCE2, PMBoK and Agile.

Discover GPK's IT support Solutions

Our expert team provides you with holistic IT support services across your entire IT footprint. We’ll manage your IT, and you focus on running your business. It’s as simple as that. Our IT support solutions will help you:

  • Centralise all your IT needs through one streamlined IT support service
  • Optimise your business’ existing systems and settings, and keep these updated for the future
  • Structure your IT plan so it integrates with your long-term business strategy
  • Take advantage of a more cost-effective IT support solution
  • Get peace of mind that your business’ complete IT needs are being managed by a trusted partner.

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IT Support - Frequently Asked Questions

A long-term IT plan isn’t just nice to have—it ensures that your business’ IT needs are taken into account in your business growth planning, and your tech support is taken care of as your teams grow.

At GPK Group we don’t rely on cookie-cutter IT support solutions. Instead, we provide bespoke IT services based on your specific system requirements and expectations. We achieve this by analysing your existing network and IT needs, and then determining the depth and breadth of service that’s going to best meet your needs. We then work with you to map your IT support needs out over the long term, so you can see exactly where and how your needs will evolve in the future.

This means that your business’ IT and security posture is ready for the future, and flexible enough to adjust as you go.

We can’t give you a flat cost because it’s such a tailored service. What your business needs won’t be the same as the company next door. To discuss the cost of small business IT support for your Perth business, contact us today.

We know that business hours are changing—particularly with remote work, your teams might be starting earlier, finishing later, and balancing their work life around their home life. At GPK Group, we aim to provide a flexible, responsive business IT support service to your Perth business, so our support hours are flexible too.

We offer support during standard business hours, or can tailor our support times to fit your working hours. So whether you need coverage for 8.30am to 5.30pm, 7am to 7pm, or are thinking about 24-hour support, get in touch with us to discuss a tailored solution for your business.

Yes. Managed IT Security Solutions for Perth businesses is one of the pillar services that we provide. What this means for you is:

  • You get proactive IT security cover. Our cybersecurity experts monitor your network and systems to ensure we catch any threats or vulnerabilities before they become an issue.
  • We take full accountability of your IT needs. We partner with you to ensure your IT security systems are up to date, we keep everything up to date and optimised to ensure total security for your business.
  • You get peace of mind that your business has a bespoke solution that covers your security needs.
  • You don’t have to worry about your IT security—we manage it all for you. That’s why it’s called Managed Security Solutions.

We provide IT support to Perth businesses of all sizes. From small businesses with 5 staff, to businesses with 200 staff, and beyond, we’ve got you covered. 

We do this by taking your individual IT needs into account, balancing your budget and size against your specific IT goals. Regardless of the size of your business, no matter how big you’re aiming to grow, we can provide managed IT solutions that scale as you do.

At GPK Group, our goal is to work with your IT Manager, not replace them. After all, they know your business better than anyone—we simply integrate with them and provide extended, expert IT support services. 

We work with them to provide coverage if they’re away sick, if they take leave, and when their workload starts to grow. We also provide extra specialist technical support that they might not be across, and have a team of tech experts available to provide IT support on a range of specialist areas.

Absolutely. The first line of defence against cyberthreats for your business is having the right antivirus and firewall software installed—and ensuring that it remains updated. Part of our IT support in Perth is providing proactive updates on your antivirus and firewall software, and fitting these in with our extended cybersecurity solutions.

At a bare minimum, your business needs to create daily backups of all your data, to make sure your important information is safe and secure should any cybersecurity incidents occur. We recommend both cloud and external data backups, which provide an extra level of cybersecurity support in the event that any threats occur against your business. GPK Group can manage this for you—get in touch to discuss a data backup solution for your business.

Get Comprehensive IT Support Services for Your Perth Business

Contact GPK Group today to discuss a tailored IT support solution for your business.