Premium IT Support Services

IT Support Brisbane

When it comes to reliable IT support Brisbane businesses can trust, GPK is just a call away. See how we can help your business today, by booking in your free strategy call.

Simple plans with a cost effective fixed monthly fee
Fast responsive times & outstanding service guarantee
Establish data compliance & security practises

Partner with GPK Brisbane and experience an unmatched end-to-end IT support service that's high-quality, agile & cost effective

If you are looking for a Brisbane-based IT support partner that offers a world class, end-to-end IT support service, that offers competitive rates and adapts to your business’ needs, then look no further than GPK Group.

With over 30 years of experience and trusted by over 200+ SMBs just like yours, we provide a service that’s catered to your specific needs. Whether you’re a small or medium business, our team support your growth and enable you with the right IT experts and the right IT solutions, at the right time.

Trusted by over 200+ businesses

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Our Technology Solutions

Get the quick facts on how we can help your business today

Enjoy some of the below services that help small and medium sized Australian businesses remain safe and stay ahead of their competition.

  • Computer Hardware: Installation, repairs and updates of PCs, laptops and handheld devices.
  • Networking: Design, implementation and configuration of existing systems, including routers, switches, and Wi-Fi access points, ensuring optimal performance speeds.
  • Internet Security: Endpoint protection, monitoring, malware removal and firewall installation to prevent intruders and keep your staff and customer data protected.
  • Backups: Frequent cloud backup, data and disaster recovery.
  • On-site & Remote Support: We provide support promptly and securely by resolving issues via remote access, or by scheduling a technician to visit local businesses onsite.

With flexible options for clients to choose from, our highly skilled IT support experts are equipped to provide solutions that meet your business’ needs.

How GPK Can Help Your Business

GPK Group Unifies Technology

Technology is changing, accelerating and fragmenting at a pace unparalleled in human history. This means your technology needs are increasing in size, complexity, and scope, making it more difficult for you to manage.

Access Only The Support Services You Need & Scale At Anytime

IT support service plans that are tailored to your business needs

Technical Support

Our helpdesk offers technical support 24/7. This includes setting up and upgrading computers, servers, and mobile devices. We also repair hardware faults and install and configure business software.


We specialise in the design, management and upgrade of IT networks. This includes LAN design, routers, switches, data cabling, Wi-Fi connections, VPN and VoIP systems. We troubleshoot slowness and setup 4G failovers to reduce downtime.

IT Consulting

Our IT consultants offer expert advice in the scoping and implementation of project design for outsourcing, IT infrastructure, networks, cloud solutions, phone systems, office fit outs, application integration and Microsoft 365 migrations.


We offer comprehensive procurement services including supplying and installing hardware and software, working with vendors on troubleshooting and warranty claims, and auditing and managing software licensing obligations.

System Maintenance

We provide remote monitoring, upgrades and monthly maintenance across various business machines, such as servers, desktops and network devices, identifying potential problems before their occur. This includes reviewing system logs and software updates.

IT Security & Cyber Security Solutions

Expert support in IT security & cyber threat detection, with the implementation of multi-layer firewalls, endpoint protection, definition upgrades and periodic scanning for virus, malware and spyware removal.

Asset Management

We provide a range of asset management services to our clients, including hardware provisioning, inventory management, licenses, maintenance, disposal, and auditing your assets lifecycles.

Backups & Disaster Recovery

We audit your existing BCP and implement a bulletproof combo of local onsite and offsite (cloud) backup solutions to ensure business continuity, keeping your most critical data safe.

Vendor Management

We provide expert vendor management services for IT, helping you select, evaluate, and manage vendors while maintaining clear criteria, monitoring performance, and ensuring effective communication and contract management.
A Technology Partner That Works For You

Why choose GPK as your next IT service provider?

It’s at the core of all GPK Group‘s employees to provide an excellent service to our clients, ensuring that we’re an IT partner they can always rely on.

We aim no shorter than a guarantee on taking a proactive approach on everything we do and resolving problems as quickly as possible. Our team are super professional, knowledgeable and very approachable.

Start the process today and obtain peace of mind knowing that your Brisbane business runs smoothly, has access to fast and proactive support and that your staff are equipped with the latest technology to stay ahead of cyber criminals and your competition.

Speak to an IT Solutions Expert

Our 6 Step Process to Your Technology Success

Get Your Free Strategy Call

Our strategy call is designed to help us identify your IT support needs and business goals. We take the time to get to know your Brisbane business and understand its specific IT requirements before creating a strategy that will work best for you.

Map Out Your Custom IT Strategy

No two businesses are the same and neither are their needs of IT support services. Based on the audit our IT support company completes on your existing infrastructure, we'll develop a flexible strategy that's tailored specific to your current needs.

Choose Your Support Plan

Based on the number of seats your organisation has and the needs of engagement, our flexible and affordable plans are ready for businesses of all sizes. Small, medium and large companies are all welcome and available for onsite and remote services in Brisbane.

Implement Your New IT Strategy

Receive regular monthly check-ins with your account manager and get updates on the health of your systems. Take the opportunity to discuss any new projects or concerns. Your needs will change over time, so this gives you a platform to keep us in the loop.

Access Ongoing IT Support

Gain immediate access to the fastest IT services Brisbane businesses have available to them. Our first level helpdesk resolves issues remotely with a high first call closure rate, and our onsite field technicians are specialists who can resolve the most complex cases.

Regular Check-ins

Receive regular monthly check-ins with your account manager and get updates on the health of your systems. Take the opportunity to discuss any new projects or concerns. Your needs will change over time, so this gives you a platform to keep us in the loop.

IT Solutions and Support in Brisbane

Choose GPK today for all your Brisbane IT support needs

Discover the most reliable IT services Brisbane has to offer and start optimising your computer systems today.

GPK IT Support Partner

Book a Free Strategy Call Today by Completing Our Simple Online Form

Ready to get started? Submit your details and our strategist will give you a call to discuss the next steps. 

Book a Free Strategy Call Today by Completing Our Simple Online Form

Brisbane IT Support FAQs

Frequently Asked Questions

Our business IT support services are designed for any SMB that needs a cost-effective way to manage their IT systems.

Whether you’re searching for IT partners that provide managed IT services, or require flexible plans that don’t require the full suite of support options, we can custom design a plan that works for you.

We can help, if you find yourself requiring assistance with:

  • issues with staff computers (outages, slowness, upgrades, etc)
  • network difficulties (no internet or slow performance)
  • have in-house support but require an extra pair of hands on large projects
  • unclear on what hardware and software is the best choice for you

By engaging a localised Brisbane IT support partner, you can trust that they have technicians on the ground on standby and can respond as quickly as possible, to ensure that your business continues running smoothly.

If you choose to claim your free strategy call with our premium business IT support team, then you’ll welcome the comprehensive range of support plans and support services to meet your business requirements.

With technology becoming more complex, interconnected to the internet and new advanced cloud solutions rolling out each day, the increase of cyber attacks becomes an even greater threat to small businesses.

Unless a small businesses can handle their own desktop and server support services and/or can avoid computers altogether, we’d highly recommend considering an IT support company to outsource the setup and management of your IT infrastructure as soon as financially feasible.

Whether you’re experiencing issues with a slow computer, unstable network connection, hardware fault or software not doing what it’s supposed to do, our team Brisbane IT support team can assist both onsite and remote with incredible response times.

Here’s some common issues and products pertaining to hardware and software that we can assist you with:

  • Microsoft 365 applications (Azure)
  • Office 365 applications (Word, Excel, PowerPoint, etc)
  • Internet, wireless and network slowness issues
  • Print and scanning issues
  • Important files accidentally deleted from staff computers
  • User account issues (login credentials and account lockouts)
  • Fixing hacked business computers and handheld devices
  • Installing antivirus to protect computers and servers
  • New technology, IT solutions and cloud computing integration
  • Solve general application errors

If you’re experiencing technical issues with your computer, our expert IT support Brisbane team is here to help you as soon as possible. Exact response times are set by the service agreement you’ve chosen though.

If you’re on a fixed monthly fee, our KPIs are set and defined in our ongoing support agreement with you. It will also show if any other IT solutions or managed IT services are included parallel to your IT support plan.

We’re accessible 24/7. Our core support times are standard business hours, but we can tailor support times and provide businesses with the level of support necessary for their success. Chat with your account manager on what hours are required for your business.

Yes. Although our organisation operates all across Australia, your business will receive dedicated IT support Brisbane team, who are highly capable, responsive and ready to provide proactive support to your staff.

We work with many clients that already have in-house IT team. You can use our services in conjunction with theirs and use our team for a specific service (or multiple).

For example, you may use our helpdesk to provide first level support, if your team is more management or second level, or perhaps we have certified experts in a particular field, like network, who can be called upon to assist with design and implementation projects.

No matter the circumstance, we offer tailored plans that work for and with your business.

If your IT systems or network isn’t running at optimal levels, it can have a massive impact on your core business. Having maximum uptime and reliable systems ensures that your employees are doing their best work and can do so at peak efficiency.

Constant interruptions can be very detrimental to productivity levels in small and medium-sized businesses. Having a reliable IT services provider means that if things do go wrong, you’ll have your systems (and productivity levels) restored as quickly as possible.

If you are having tech problems, there are a few ways that our Brisbane team can assist with your support requirements. This can be achieved remotely with calls to our helpdesk, or via onsite attendance with a technician visiting your office.

Many issues can be resolved remote over a simple phone call. When possible, our team will remotely connect to your computer and resolve the issue promptly. On the event the issue cannot be resolved this way, our support services escalate to a field technician who will attend onsite and resolve the issue there.