IT Support Brisbane
When it comes to reliable IT support Brisbane businesses can trust, GPK is just a call away. See how we can help your business today, by booking in your free strategy call.
Partner with GPK Brisbane and experience an unmatched end-to-end IT support service that's high-quality, agile & cost effective
If you are looking for a Brisbane-based IT support partner that offers a world class, end-to-end IT support service, that offers competitive rates and adapts to your business’ needs, then look no further than GPK Group.
With over 30 years of experience and trusted by over 200+ SMBs just like yours, we provide a service that’s catered to your specific needs. Whether you’re a small or medium business, our team support your growth and enable you with the right IT experts and the right IT solutions, at the right time.
Trusted by over 200+ businesses
4.5 out of 5 star
Get the quick facts on how we can help your business today
Enjoy some of the below services that help small and medium sized Australian businesses remain safe and stay ahead of their competition.
- Computer Hardware: Installation, repairs and updates of PCs, laptops and handheld devices.
- Networking: Design, implementation and configuration of existing systems, including routers, switches, and Wi-Fi access points, ensuring optimal performance speeds.
- Internet Security: Endpoint protection, monitoring, malware removal and firewall installation to prevent intruders and keep your staff and customer data protected.
- Backups: Frequent cloud backup, data and disaster recovery.
- On-site & Remote Support: We provide support promptly and securely by resolving issues via remote access, or by scheduling a technician to visit local businesses onsite.
With flexible options for clients to choose from, our highly skilled IT support experts are equipped to provide solutions that meet your business’ needs.
GPK Group Unifies Technology
Technology is changing, accelerating and fragmenting at a pace unparalleled in human history. This means your technology needs are increasing in size, complexity, and scope, making it more difficult for you to manage.
IT support service plans that are tailored to your business needs
IT Security & Cyber Security Solutions
Backups & Disaster Recovery
Why choose GPK as your next IT service provider?
It’s at the core of all GPK Group‘s employees to provide an excellent service to our clients, ensuring that we’re an IT partner they can always rely on.
We aim no shorter than a guarantee on taking a proactive approach on everything we do and resolving problems as quickly as possible. Our team are super professional, knowledgeable and very approachable.
Start the process today and obtain peace of mind knowing that your Brisbane business runs smoothly, has access to fast and proactive support and that your staff are equipped with the latest technology to stay ahead of cyber criminals and your competition.
Speak to an IT Solutions Expert
Our 6 Step Process to Your Technology Success
Choose GPK today for all your Brisbane IT support needs
Discover the most reliable IT services Brisbane has to offer and start optimising your computer systems today.
Book a Free Strategy Call Today by Completing Our Simple Online Form
Ready to get started? Submit your details and our strategist will give you a call to discuss the next steps.
Book a Free Strategy Call Today by Completing Our Simple Online Form
Frequently Asked Questions
Our business IT support services are designed for any SMB that needs a cost-effective way to manage their IT systems.
Whether you’re searching for IT partners that provide managed IT services, or require flexible plans that don’t require the full suite of support options, we can custom design a plan that works for you.
We can help, if you find yourself requiring assistance with:
- issues with staff computers (outages, slowness, upgrades, etc)
- network difficulties (no internet or slow performance)
- have in-house support but require an extra pair of hands on large projects
- unclear on what hardware and software is the best choice for you
By engaging a localised Brisbane IT support partner, you can trust that they have technicians on the ground on standby and can respond as quickly as possible, to ensure that your business continues running smoothly.
If you choose to claim your free strategy call with our premium business IT support team, then you’ll welcome the comprehensive range of support plans and support services to meet your business requirements.
With technology becoming more complex, interconnected to the internet and new advanced cloud solutions rolling out each day, the increase of cyber attacks becomes an even greater threat to small businesses.
Unless a small businesses can handle their own desktop and server support services and/or can avoid computers altogether, we’d highly recommend considering an IT support company to outsource the setup and management of your IT infrastructure as soon as financially feasible.
Whether you’re experiencing issues with a slow computer, unstable network connection, hardware fault or software not doing what it’s supposed to do, our team Brisbane IT support team can assist both onsite and remote with incredible response times.
Here’s some common issues and products pertaining to hardware and software that we can assist you with:
- Microsoft 365 applications (Azure)
- Office 365 applications (Word, Excel, PowerPoint, etc)
- Internet, wireless and network slowness issues
- Print and scanning issues
- Important files accidentally deleted from staff computers
- User account issues (login credentials and account lockouts)
- Fixing hacked business computers and handheld devices
- Installing antivirus to protect computers and servers
- New technology, IT solutions and cloud computing integration
- Solve general application errors
If you’re experiencing technical issues with your computer, our expert IT support Brisbane team is here to help you as soon as possible. Exact response times are set by the service agreement you’ve chosen though.
If you’re on a fixed monthly fee, our KPIs are set and defined in our ongoing support agreement with you. It will also show if any other IT solutions or managed IT services are included parallel to your IT support plan.
We’re accessible 24/7. Our core support times are standard business hours, but we can tailor support times and provide businesses with the level of support necessary for their success. Chat with your account manager on what hours are required for your business.
Yes. Although our organisation operates all across Australia, your business will receive dedicated IT support Brisbane team, who are highly capable, responsive and ready to provide proactive support to your staff.
We work with many clients that already have in-house IT team. You can use our services in conjunction with theirs and use our team for a specific service (or multiple).
For example, you may use our helpdesk to provide first level support, if your team is more management or second level, or perhaps we have certified experts in a particular field, like network, who can be called upon to assist with design and implementation projects.
No matter the circumstance, we offer tailored plans that work for and with your business.
If your IT systems or network isn’t running at optimal levels, it can have a massive impact on your core business. Having maximum uptime and reliable systems ensures that your employees are doing their best work and can do so at peak efficiency.
Constant interruptions can be very detrimental to productivity levels in small and medium-sized businesses. Having a reliable IT services provider means that if things do go wrong, you’ll have your systems (and productivity levels) restored as quickly as possible.
If you are having tech problems, there are a few ways that our Brisbane team can assist with your support requirements. This can be achieved remotely with calls to our helpdesk, or via onsite attendance with a technician visiting your office.
Many issues can be resolved remote over a simple phone call. When possible, our team will remotely connect to your computer and resolve the issue promptly. On the event the issue cannot be resolved this way, our support services escalate to a field technician who will attend onsite and resolve the issue there.